Refund and Return Policy

Effective Date: January 4, 2025

At Prizepariz, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure a hassle-free experience. Please read the following terms carefully to understand your rights and how to initiate a return or refund.

1. Eligibility for Returns

We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging with all accessories, tags, and manuals intact.
  • You must provide proof of purchase (order number or receipt).

Certain items, such as personalized products or clearance sale items, may not be eligible for return. Please review the product description for any specific return exclusions.

2. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Our Customer Service Team: Email us at info@prizepariz.com or call (508) 853-5992 with your order number and details about the product you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to send your product back.
  3. Prepare the Item for Return: Pack the item securely in its original packaging to prevent damage during shipping. Include your proof of purchase and the Return Authorization Number.
  4. Ship the Item Back: Return the item to the address provided in the return instructions. You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect product.

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

If your return is approved, we will refund the full purchase price of the product minus any applicable shipping fees. Shipping costs are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately within 7 days of receiving the product. We will arrange for a free return and either issue a full refund or send a replacement product at no additional cost.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the product for a refund and place a new order for the desired product.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Gift cards.

Please review the product description and information before making your purchase to ensure that the item is eligible for return.

7. Shipping and Handling Fees

Shipping and handling fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item or defective product).

8. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

9. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:

Email: info@prizepariz.com
Phone: (508) 853-5992
Address: 55 Holden St, Holden, Massachusetts (MA), 01520

Thank you for shopping with Prizepariz. We are committed to ensuring that you are fully satisfied with your purchase and providing a smooth return and refund process.